Shipping Policy

At Solvigo, your satisfaction is our priority. We work hard to ensure your orders are processed, shipped, and delivered safely and in a timely manner.

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📦 1. Order Processing Time

• All orders are processed within 1–3 business days after your payment is confirmed.
• You will receive an order confirmation email or message after placing your order, and another email or message with tracking details once your order is shipped.

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🌍 2. Shipping & Delivery Timelines

We currently ship orders across India.

Note: Delivery times may vary slightly due to logistics delays, festivals, or government restrictions.

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🚛 3. Shipping Charges

• Standard Shipping is free for all prepaid orders.
• For Cash on Delivery (COD), additional charges may apply and will be shown at checkout (if available).

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📦 4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email/SMS.
You can track your package on Track Order page directly on the courier’s website.

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🚫 5. Undeliverable Orders

Orders may be marked undeliverable if:

• The delivery address is incorrect or incomplete
• The customer is unavailable after multiple delivery attempts

In such cases, we may attempt to reach you. If unreachable, the package will be returned or canceled.

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📮 6. Delays & Exceptions

In rare cases, shipping may be delayed due to:

• Natural calamities
• Logistics issues
• Peak seasons or public holidays
• Custom clearance (for select cross-border products, if applicable)

We will inform you proactively in such cases.

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📞 7. Customer Support

If your order hasn't arrived within the estimated time or you have any shipping-related concerns, please contact us:

📧 Email: solvigo365@gmail.com
📍 Location: Anand, Gujarat, India

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✅ Summary

• Orders are processed in 1–3 days
• Delivery may take 7–15 days, depending on your location
• Tracking will be shared after shipping
• Support is always available if needed

Thank you for shopping with Solvigo – We Solve, You Smile.